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Customer Service & Member Care

When a current or prospective member contacts your organization, you want them to be impressed with the experience. Association Management Center understands that members are the lifeblood of associations and has designed our member services to ensure a positive interaction at every touch point.

Unique among association management companies, AMC's centralized Member Services Team approach delivers a consistently positive experience through effective management of inquiry volumes and rich cross-training opportunities.

AMC member services representatives are assigned exclusively to support each client's AMC Leadership Team. They are fully trained about the client organization, are equipped with tools and resources to deliver superior service, and are kept up-to-date on client meetings, conferences, publications and products. From membership renewals and meeting registrations, to product orders or address changes, AMC's Member Services Team can handle it all on a single call. All calls are handled by a knowledgeable person- not prompts or voice mail - for quick, accurate answers without rerouting.

Recognition by the Inc./MCI Positive Performer Award attests to AMC's superior achievements in member services. The team responds to more than 125,000 incoming phone, fax and e-mail inquiries each year.