Customer Service and Member Care

When a current or prospective member contacts your organization, you want them to be impressed with the experience. AMC understands that members are the lifeblood of associations and has designed our member services approach to ensure a positive interaction at every touch point.

Unique among association management companies, AMC's centralized Member Services Team approach delivers a consistently positive experience through effective management of inquiry volumes and rich cross-training opportunities.

AMC member services representatives are assigned to particular clients. They are fully trained about the client organization, equipped with tools and resources to deliver superior service, and kept up-to-date on client meetings, conferences, publications, and products. From membership renewals and meeting registrations, to product orders or address changes, AMC's Member Services Team can handle it all during a single call. All calls are handled by a knowledgeable person for quick, accurate answers without rerouting.

The various systems in place at AMC ensure that members' data will be maintained with accuracy, efficiency, and the highest integrity. Staff members adhere to policies and procedures that are consistent with AMC's high standard in the care of member information.

The team responds to more than 100,000 incoming phone, fax, and e-mail inquiries each year.