Careers at AMCTitle: Manager, Health Policy & Advocacy The Health Policy & Advocacy Manager will work with the membership of two health care related associations to disseminate information, enhance knowledge of the policy process, and increase member involvement in advocacy; supporting committees, programs and initiatives related to health care policy; practicing and assist in building relationships with outside entities on behalf of a growing field and medical subspecialty; director in managing and interpreting political and policy developments and developing advocacy strategy; preparing and disseminate information to members, including via print and electronic newsletters, special calls to action, Web updates, social media, and other resources; providing support in the development and implementation of external communications to raise awareness of hospice and palliative medicine among key government audiences; assist with coordinating constituent-based meetings as needed; providing staff support to standing committees and task forces as assigned; facilitate communication, prepare meeting materials and follow-up documentation, participate in conference calls, and respond to member inquires; cultivating and maintaining good working relationships with members; establishing and maintaining relationships with outside entities as necessary to advance the association's goal. The ideal candidate will have a bachelor's degree, preferably with a political science or public policy emphasis; 3-5 years of experience working for an association, government organization or in government affairs; prior working experience with medical associations and/or experience working with physician volunteer leaders considered a plus; understanding of the public policy process; strong written and oral communication skills required; attention to detail and follow-through essential; strong computer skills; experience with social media; self-starter with strong organizational and time management skills; capable of managing multiple projects simultaneously; excellent interpersonal skills with ability to work as part of a team and an orientation toward customer/member satisfaction; ability to travel occasionally; commitment to company values. Send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Title: Data & Quality Coordinator The Data & Quality Coordinator will provide data entry for membership and product orders for all AMC clients; coordinate quality assurance and control efforts across clients; process new and renewed memberships, conference/course registrations, book orders, journal subscriptions and other miscellaneous orders through paperwork received through bank lockboxes and direct mail; run credit card charges, enter into database record, batch and reconcile; input data from member profiles; maintains customer name and address database; perform clerical duties as needed, such as filing; ensures strict confidentiality of client records; quality control – through verification and validation determine data that needs to be corrected; quality assurance – through integrating quality into various processes prevent errors from happening; run reports on a regular basis and coordinate quality efforts with data staff; identify system set up issues or enhancements that could eliminate or reduce errors; through quality efforts assure that data is consistent, correct and complete; for data standardization, ensure business rules are being met and determine business rules that ensures that data conforms to quality rules; create metrics to determine success of quality efforts. The ideal candidate will have High school diploma or GED; familiarity with database systems and ability to input and retrieve data; excellent communication skills; extremely detail oriented; ability to work well in a team environment; strong customer orientation; intermediate computer proficiency – word processing or data entry skills; commitment to company values. Please send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Title: Certification Coordinator The Certification Coordinator will provide effective certification (and recertification) processing with key stakeholders internally and externally; work independently with primary focus on certification processing and communications, administering and coordinating audits, providing quality control processes, and scheduled consistent reporting; process certification and recertification applications in Personify; updating according to data standards and account team requirements checklists; maintain processing procedures and guidelines documentation; report variances and status of certification processing to account teams on a regular basis; conduct timely reviews to check for quality of web and paper processing; attend all planning meetings with account and service teams relating to certification; make recommendations as needed for improvements; audit percentage of applicants as required by client teams, track responses and update Personify; communicate in a timely and efficient manner to and from all stakeholders; maintain master calendar/schedule of certification and recertification deadlines; assist in developing updated process plans, communications and schedules; assist in the transition of new certification clients; assist in creating new approaches to improve the applicant experience and internal efficiencies; assist account team in the accreditation process for the program. The ideal candidate will have an associate's degree, bachelor's preferred; minimum two-three years related business experience; excellent writing skills and oral communication skills; proficient in Microsoft Office Suite, database experience a plus; strong customer orientation; strong attention to detail; ability to organize and manage multiple projects/priorities; meet expectations under pressure/tight deadlines; commitment to company values. Please send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Title: Senior Manager, Education Program & Product The Senior Education Manager of Programs and Products will accelerate program and product development and innovation, that provide revenue streams, add value to the membership, and support the clients' missions and strategic goals; identify and assess new programs and products that diversify the associations' revenue sources and help translate strategic priorities into marketable products and services; oversee the program and product development pipeline from idea generation to end of the life cycle; provide oversight for continuing education, professional development, and other educational solutions to meet the needs of target healthcare professional; research, review, and analyze new educational products, programs, and services including opportunity assessments, market research, competitive analysis, member and other customer needs assessments, and financial feasibility; work with volunteers and subject matter experts as required or assigned; supervise staff responsible for live and distance educational programs, products, publications, and other professional resources and services. Work with staff from various internal departments and cross-functional teams to explore and define business plan elements, including metrics to measure success, timelines, and resource requirements; develop business plans and budgets that integrate functional elements -- marketing, sales, operations, and finance – and detail the steps for implementation; develop methodology to regularly perform review of programs and products to identify assessment criteria including success factors, improvements to be made, and lessons learned; work in conjunction with marketing staff to support the creation of marketing plans for products and services. Elements include market segmentation, value proposition development, product positioning, pricing strategy, and communications strategy; ensure transition of new products and programs to the appropriate operating team/staff member; keep abreast of current external developments and best practices in program and product development, translating these ideas to internal program and product activities; prepare written reports that detail business strategy, plans, and results; monitor and report on performance milestones and annual budgets across new and existing business initiatives; develop reporting mechanisms such as performance dashboards and business plan formats conducive to quick and easy Board review. The ideal candidate will have a bachelor's degree, master's a plus; five years of experience in product/program development; knowledge of implementation and management of contemporary professional development, continuing education, e-learning, publishing and other content delivery methods; strong analytical, problem solving and critical thinking skills; strong project management skills; ability to handle multiple projects simultaneously; excellent verbal and written communication skills; extremely organized, a self-starter, agile facilitator and resourceful team player; demonstrates and models drive and a high-level of engagement in helping the organizations achieve their goals; is inquisitive, interested, positive, and proactive in everything he/she does; retains focus and optimism even in times of ambiguity or when facing potential roadblocks; views change as an opportunity to produce better results; pays attention to how new approaches, policies, and guidelines integrate and align with current ones; develops and produces quality written work that is attractive, practical but thorough and accurate; intermediate computer proficiency; ability to travel out of state and overnight; commitment to company values. Please send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Title: Education Manager, Program & Products The Education Manager of Programs & Products will implement and maintain product and program offerings for two healthcare associations; support the planning and implementation of a wide range of educational programs to serve the diverse professional development needs of the membership; develop, coordinate and execute existing and new business programs and products and identified to meet the needs of target healthcare professionals; assist with the research, review and analysis of opportunity assessments including market research and competitive analysis; develop new programs and products from idea generation to end of the life cycle; develop, compile, and analyze evaluation reports to determine effectiveness, and future needs; provide leadership and support to assigned committees and task forces regarding content development and other logistics; develop and maintain strong working relationships with subject matter experts, committees and other volunteers, and internal staff team members; work with Education Manager to ensure program and product compliance with CE accreditation standards and Pharma Guidelines, as applicable; monitor and assess the success of programs and products in meeting customers' needs; assist in budget development and monitor revenue and expenses of assigned programs and products; develop comprehensive project timelines for all activities and manage project plans and timelines to meet deadlines for successful completion; develop and manage timely and professional communication, including written, electronic and oral communication, with staff team members, SMEs, and educational/program committee members; maintain up-to-date project reports including project status, expenditures, project planning timelines and other ongoing reports; implement periodic reviews of products against assessment criteria suggest potential improvements to be made, and lessons learned; support marketing staff by identifying target audiences and developing product and program descriptions for use in promotional materials; work with other departments such as Information Services, Member Services, Order Fulfillment, Web Services and Finance to ensure products and programs are integrated into company's systems for inventory, purchase, and distribution; work with outside vendors and subcontractors as needed, negotiating agreements, ensuring quality, providing any technical support or troubleshooting required, and monitoring adherence to budget; serves as the first line of contact, service and support to members with questions about assigned products, programs, and services. The ideal candidate will have a bachelor's degree, preferable in education or health-related field; 3 to 5 years of professional experience in planning, producing, and evaluating continuing education activities; experience and knowledge of relevant CE policies and requirements, experience with nursing and pharmacy accreditation a plus Knowledge of contemporary e-learning technologies; excellent interpersonal, verbal, and written communication skills; excellent proofreader; ability to effectively collaborate internally and externally to achieve goals of each organization; ability to manage multiple tasks simultaneously, and ensure timely and accurate results Organized, resourceful, takes initiative; strong team player; intermediate computer proficiency; ability to travel out of state and overnight; commitment to company values. Please send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it Title: Account Manager The Account Manager will manage, coordinate, implement and administer assigned client and corporate projects and activities for a healthcare related client; works collaboratively with staff members and volunteers to implement and execute assigned committee and board projects and activities; serves as the primary point of contact for internal and external interactions related to client programs and service; assures quality service for client projects and activities, with the objective of client satisfaction; participates in assessing account-staff needs and setting goals and objectives; works with designated client activities and committees; ensures assigned committee and board responsibilities are executed in a professional and timely manner; coordinates activities and projects of board-appointed committees and task forces; oversees assigned committee and board responsibilities in accordance with association policy and timelines, while implementing process improvements where needed; coordinates, prioritizes, and schedules client projects and activities; develops reports and proposals in collaboration with other staff and volunteers for board consideration; participates in developing and monitoring client operating budgets and takes responsibility for adhering to budget; process weekly payables in coordination with the executive director; responds to telephone and written inquiries; coordination of board meetings; serve as the primary for board minutes, action log updates, and routine board communication; generate correspondence and reports; travel to annual client conferences in order to direct and oversee preconference, onsite, and post conference assigned deliverables; administers annual nominations and election processes; coordinates call for volunteers; maintains accurate and appropriate records and record keeping systems; update and maintain board section of the web pages and documents; handles other responsibilities as assigned; coordinates department staff activities; works with appropriate client committees and chapters on projects as assigned. The ideal candidate will have a bachelor's degree; excellent interpersonal and communication skills; strong customer orientation; 3- 5 years of previous association management experience; management skills: problem solving, decision making, time management, strategic thinking, interpersonal communications, organization; professionalism: good judgment, with the ability to bring the right people into key communication loops at important junctures in the project, as well as the decision-making process, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence; customer service attitude and skills: team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness; ability to organize and manage multiple projects/priorities; uses expertise to implement effective outcomes for client projects; enjoys variety and working with people on a regular basis; intermediate computer proficiency; ability to travel out of state and overnight; commitment to company values. Please send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Title: Senior Sales Manager The Senior Sales Manager is responsible for managing the day to day sales activity on assigned accounts and provides oversight and management for a segment of the sales team; sales activities are to generate non-dues revenue including but not limited to advertising, exhibit space, sponsorship and corporate membership for non-profit clients through the development of relationships with the industry; work in concert with the Sales Director to drive the success of the sales team, and clients we service; oversee and manage an assigned segment of the sales team including assessment of goals and objectives, and providing guidance and support; develop and maintain relationships with current, past and new vendors; develop sales budgets; develop sales proposals; understand and comply with industry guidelines and association regulations; develop and implement strategic marketing plans and promotional materials; manage and oversee the day-to-day sales activities for specific accounts; sell exhibit space for conferences and trade shows; contract decorator for exhibit services; sell corporate sponsorship; manage exhibit and commercial support programs on-site; sell advertising space for client publications and electronic vehicles; manage the advertising process to the print stage and corresponding invoicing; sell corporate membership, manage program and summit meeting; analyze and utilize market research and competitive data to develop and implement new revenue generating programs; build cooperative efforts between sales staff, service teams and accounts teams; generate correspondence and reports; create metrics and monitor sales process on programs; report client sales activities and information to Sales Director and appropriate account team staff. The ideal candidate will have a bachelor's degree; minimum 5 years experience in sales/advertising, a healthcare background and 2 years management experience; ability to travel out of state and overnight; excellent interpersonal, verbal, and written communication skills; professionalism: good judgment, team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness; strong customer orientation; ability to organize and manage multiple projects/priorities; self starter and ability to think ahead and plan; intermediate computer proficiency; commitment to company values. Send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Title: Registration Specialist The Registration Specialist will assist with the project management of registration for all clients and the coordination of communications between internal teams regarding registration; maintain strong working relationships with all teams involved for each conference/event; communicate in person, produce correspondence, reports, and schedule meetings as appropriate to keep the line of communication open and to update all involved; setup and maintain meeting databases as well as coordinate with the IS team for the setup of the online registration module; maintain accurate records of communications, processes and procedures and status reports for current, future, and historical archives; creating, analyzing and distributing weekly registration comparison reports; review and proof products for accuracy to include: badges, registration lists, confirmation letters; work with and enhance best practices with regard to registration procedures, processes, time-lines and checklists for all conferences including required sign-offs/approvals – to include (but not limited to):registration form development, database and online registration development, maintenance, badge methods and instructions, confirmation methods and notifications, on-site equipment requirements (credit card processing, badge printers, laptops), on-site registration procedures, training, and management, post conference reconciliations; work with outside vendors with regard to additional registration services; review budget numbers with regard to registration; attend conferences as an on-site representative when necessary; articulate in post-conference meetings to evaluate recent meeting and best practices as it relates to registration processes. The ideal candidate will have a bachelor's degree; be a collaborative team player with excellent interpersonal, verbal and written communication skills; ability to travel approximately 6-7 times a year for up to a week at a time; ability to organize, document and discuss multiple projects/priorities, problem solve, and have excellent time management skills; exercise good judgment, interact with all levels of staff and vendors, and choose appropriate demeanor, confidence and appearance; demonstrate patience, enthusiasm, listening skills, comprehension, initiative, attention to detail, resourcefulness, and forward thinking; intermediate computer proficiency; agility to learning new software; commitment to company values. Send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Title: Membership Coordinator The Membership Coordinator is responsible to work independently to coordinate individual membership projects and activities, and report status to the Senior Membership Manager; projects will primarily focus on retaining and recruiting members to each of the relevant organizations; oversee the member services staff who serves as a primary point of contact to assist members with product orders, customer service needs, and reporting of ethics violations; maintain and update a highly accurate membership database including creating new member records, updating existing records, and deleting duplicates.; develop reports that provide statistical information on membership growth, as well as conversion from level to level; manage mass mailings to members and other constituents; work collaboratively with staff to plan and execute mailings; collaborate with the database programmer on member database management; develop statistical reports to monitor membership recruitment and retention goals position may require some travel, which includes weekends; manage membership database maintained in Personify software program, facilitating data pulls and profile changes/edits; develop reports that monitor ongoing membership recruitment and retention efforts; process monthly reports, including invoices and new/renewal letters, cards and certificates; audit all new member and prospect kit contents every quarter; work with account team to update to keep current the content and generate interest in volunteer service to the organization; execute details and logistics of online member communities using Higher Logic software; execute logistics for SIGS, Chapters and regional societies. The ideal candidate will have a bachelor's degree; minimum two years related business experience; understanding of basic marketing concepts and the production process; excellent interpersonal and communication skills; strong customer orientation; strong attention to detail; strong initiative; ability to organize and manage multiple projects/priorities; meet expectations under pressure/tight deadlines.; intermediate computer proficiency; commitment to company values. Send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Title: Marketing Communications Coordinator The Marketing Communications Coordinator will work independently to coordinate individual marketing projects for the American Pain Society (APS), American Society of Pediatric Hematology/Oncology (ASPHO) and National Association of Neonatal Nurses (NANN); projects will primarily focus on member experience, conference promotion and non-dues revenues related initiatives; coordinates and implements all topical annual and other meeting marketing to include: assist in the creation of overall marketing plan and schedule, production of marketing pieces, researching new markets, coordinating postcard and other brochure mailings, development and distribution of HTML email broadcasts and coordination of online promotions; attend all planning meetings and organizational meetings to assure project completion; work in conjunction with Senior Marketing Manager, account team and internal departments to assure highest quality is achieved on projects; maintain organizational promotions schedule to track total traffic volume and reduce the likelihood of overlapping marketing communications to members and other constituencies; track effectiveness of all applicable projects/initiatives; maintain master publications calendar, indicating all project completion dates; work closely with design and production department to facilitate production of promotional materials, from conception to printing; review and edit existing promotional materials for marketing effectiveness, cross-selling implications, and adherence to brand guidelines; assist in developing all clients' annual marketing plan and associated budgets; apply new creative approaches to marketing communication; execute logistics on all external social media channels (Facebook, Twitter, LinkedIn, YouTube) Maintain calendar/timeline, collect copy, design, edit and distribute client eNewsletters and eBlasts/eAlerts; make timely updates to web sites to make sure the content is accurate, current and relative to members and potential members; prepare all necessary Board reports; communicate with Board and Committee members as needed; participate in all account team meetings; participate in quarterly AMC marketing meetings. The ideal candidate will have a bachelors in marketing, journalism, communications, or a related area; minimum two years related marketing communication experience; understanding of basic marketing concepts and the production process; knowledge of email marketing software and web content management systems; excellent interpersonal and communication skills; strong customer orientation, attention to detail and initiative; ability to organize and manage multiple projects/priorities; meet expectations under pressure/tight deadlines; commitment to company values; strong written and verbal communication and problem solving skills; skill in coordinating with outside vendors and internal client groups; multimedia marketing (including creating email promotions); vendor management; ability to manage and create budgets; direct mail (full process); ability to create and grow relationship with industry partners; software: Joomla, Constant Contact and Microsoft Office Suite (Excel, PowerPoint, Outlook, and Word)Commitment to company values. Send resume to This e-mail address is being protected from spambots. You need JavaScript enabled to view it |
