Careers at AMC

Employee Benefits

Positions Available

Title: Executive Director –Hematology Oncology Pharmacy Association (HOPA)
Status: Full Time

HOPA has been a trusted client partner of AMC’s for 3 years. During their tenure at AMC, this young organization has established a solid foundation for future growth, creating a Health Policy program, a foundation, an Industry Relations Council, and an enhanced education program. HOPA is looking for an executive director who will continue to build on these accomplishments and help them attain their long-range goals. One of AMC’s principals, Scott Engle, has been working closely with HOPA’s board and members of AMC’s leadership team to identify HOPA’s needs for this position.

Our transition plan calls for the hiring of the new executive by July 2013. The current executive director will work closely with the new executive director to ensure a smooth transition.

For more information about this position, please click on the link here review a portfolio of the position.

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Title: Executive Director – National Association for Healthcare Quality (NAHQ)
Status: Full Time

NAHQ has been a trusted client partner of AMC’s for 14 years, and its current executive director, Stacy Sochacki, will be retiring from her position in 2014. One of AMC’s principals, Scott Engle, has been working closely with NAHQ’s president, Lee Hamilton, and members of AMC’s leadership team to identify NAHQ’s needs for this position.

Our transition plan calls for the hiring of the new executive by September 2013 and for the introduction of this new director at NAHQ’s annual conference in October. The current executive director will work closely with the new executive director to ensure a smooth transition.

For more information about this position, please click here to review the position portfolio

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Title: Member Service Rep
Status: Full Time

The Member Service Representative is responsible for providing professional and effective customer service for all internal and external customers while striving for resolution with one call.

Specific responsibilities include;

• Receive, investigate and respond to inbound calls.
• Answer customer questions regarding membership, meetings, publications, products, programs and a variety of other general inquiries.
• Take orders such as membership, conference and course registration, product and label orders, and enter into Personify database.
• Proactively provide solutions to customer problems
• Respond to inquiries that are received via the phone, fax and e-mail for assigned clients.
• Provide regular and timely updates to Member Service team on membership, conference, products and programs for assigned clients.
• Make calls to customers with a balance due on conference registrations for assigned clients.
• Attend client team meetings for assigned clients.
• Assist with onsite registration, as requested by account teams.
• Respond and report on any and all complaints.

The ideal candidate will have a bachelor degree; experience working in a call center or customer service role; customer service attitude and skills: friendly, courteous, helpful, patient, enthusiastic, good listener, takes initiative, pays attention to detail, resourceful, willing to take the extra step to ensure customer ‘s needs are met; professionalism: good judgment, ability to interact with all levels of staff and customers, confidence, appropriate demeanor and appearance; excellent verbal communication skills; excellent interpersonal skills: positive, professional, team player; able to perform and organize multiple tasks; able to anticipate potential problems and proactively provide solutions; strong computer skills including Microsoft Office Suite, web, database; able to travel out of state and overnight; commitment to company values.
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Title: Meetings Assistant
Status: Full Time

The Meetings Assistant assists with the process of managing meetings, including working with meeting managers, vendors and hotel representatives to provide logistical support for multiple client events.

Specific responsibilities include

• Assisting with site searches for all client meetings.
• Builds and maintains positive relationships with hospitality industry vendors.
• Updates and maintains meeting documents as they relate to the planning of each meeting.
• Attend conferences as an on-site representative when necessary.
• Compiles meeting statistics for use by the meeting planners.
• Researches hotel rates for weekly Web Rate Analysis.
• Answers questions from Account Staff on meeting details as needed.
• Other duties as needed for the meeting managers or director of meetings.

The ideal candidate will have the following qualifications and demonstrated experience

• Bachelor’s degree or applicable job experience.
• Collaborative team player.
• Excellent interpersonal, verbal and written communication skills.
• Ability to travel approximately 3–4 times a year for up to a week at a time.
• Ability to organize, document and discuss multiple projects/priorities, problem solve, and have excellent time management skills.
• Exercise good judgment, interact with all levels of staff and vendors, and choose appropriate demeanor, confidence and appearance.
• Demonstrate patience, enthusiasm, listening skills, comprehension, initiative, attention to detail, resourcefulness, and forward thinking.
• Intermediate computer proficiency in Word, Excel and Outlook.
• Ability to learn new software.
• Commitment to company values.
• Customer Service skills and willingness to work with multiple staff

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Title: Account Administrator
Status: Full Time

As an Account Administrator you are responsible for

• Coordinating, implementing and administering assigned client and corporate projects and activities.
• Works with designated client activities and committees.
• Coordinates activities and projects of board‑appointed committees and task forces.
• Responds to telephone and written inquiries.
• Coordinate and process mail merges for various projects.
• Update and maintain databases and spreadsheets for various projects.
• Update inventory reports of client products and reorder when necessary.
• Assist account manager with coordination of board meetings.
• Compose letters and routine correspondence and generate reports.
• Prepare monthly membership reports.
• Travel to annual client conferences and participate in on-site activities.
• If applicable, maintain and update chapter database information.
• If applicable, coordinate with manager the chapter formation.
• File paperwork.
• Take and prepare minutes of committee and/or Board meetings.
• Other duties as assigned.

The ideal candidate will have the following qualifications and demonstrated experience

• Bachelor's degree or equivalent job experience.
• Ability to travel out of state and overnight.
• Excellent interpersonal and communication skills.
• Strong customer orientation.
• Ability to organize and manage multiple projects/priorities.
• Ability to think ahead and plan.
• Professionalism: Good judgment, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence.
• Customer service attitude and skills: Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
• Intermediate computer proficiency.
• Commitment to company values.

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Title: Manager, Health Policy & Advocacy
Status: Full Time

The Manager of Health Policy and Advocacy who will work with two healthcare membership groups to disseminate information, enhance knowledge of the policy process, and increase member involvement in advocacy. The manager will provide support to committees, programs and initiatives related to health care policy and practice and assist in building relationships with outside entities on behalf of the healthcare associations.

Specific responsibilities include

• Track and review legislative and regulatory issues pertinent to identified healthcare organizations
• Collaborate with Washington government relations firm on health policy, legislation and regulatory initiatives, including Medicare and Medicaid policies that affect the professions.
• Provide staff support and work closely with committees and task forces as assigned. Facilitate communication, prepare meeting materials and follow-up documentation, participate in conference calls, and respond to member inquiries.
• Prepare and disseminate information to members, including via print and electronic newsletters, special calls to action, Website updates, social media, and other resources
• Develop and execute strategies/programs to identify, recruit, train and motivate members to serve as organizations’ “key contacts” with policymakers.
• Provide support in the development and implementation of external communications to raise awareness of the healthcare specialties among key government audiences
• Cultivate and maintain good working relationships with members, volunteers, government relations firm and other account team staff.
• Establish and maintain relationships with outside entities as necessary to advance the association’s goal

The ideal candidate will have the following qualifications and demonstrated experience

• Bachelor's degree from four-year college or university, preferably with a political science or public policy emphasis.
• 3-5 years of experience working for an association, government organization or in government affairs. Prior working experience with healthcare professional volunteers considered a plus.
• Understanding of the public policy process.
• Strong written and oral communication skills required.
• Attention to detail and follow-through essential.
• Strong computer skills with software experience in Microsoft Word, Power Point, and Excel. Experience with Joomla or other content management system a plus.
• Self-starter with strong organizational and time management skills.
• Capable of managing multiple projects simultaneously.
• Excellent interpersonal skills with ability to work as part of a team.
• Orientation toward customer/member satisfaction.
• Ability to travel occasionally.

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Title: Senior Account Manager
Status: Full Time

The Senior Account Manager is responsible for managing, coordinating, and implementing assigned client and corporate projects and activities. The manager assures quality service for client projects and activities, with the objective of client satisfaction.

Specific responsibilities include

• Work with Executive Director (Chief Staff Executive) to develop strategies to reach client goals.
• Prepare and disseminate information to the Board and members.
• Within guidelines set by the Executive Director, serve as the primary point of contact between the account team, AMC service teams, and outside partners.
• Participate in developing, monitoring, and adhering to client budget.
• Work with other staff and board-appointed committees and task forces to coordinate, prioritize, and schedule client projects and activities.
• Work closely with the Executive Director to coordinate board meetings and prepare and distribute agenda materials.
• Travel to annual client conferences; supervise and participate in on-site activities.
• Participate in developing policies and procedures and implementing them.
• Develop and manage record keeping systems.
• Respond to telephone and written inquiries.
• Handle other responsibilities as assigned.
• Assume some responsibility for staff administration, which may include interviewing candidates for a position, managing staff, making salary recommendations, and doing performance evaluations.

The ideal candidate will have the following qualifications and demonstrated experience

• Bachelor’s degree.
• Previous management experience.
• Ability to travel out of state and overnight.
• Excellent interpersonal and communication skills.
• Management skills: Problem solving, decision making, time management, strategic thinking, interpersonal communications, organization.
• Professionalism: Good judgment, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence.
• Customer service attitude and skills: Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
• Strong customer orientation.
• Previous association management experience
• Ability to organize and manage multiple projects/priorities.
• Uses expertise to implement effective outcomes for client projects.
• Ability to think ahead and plan over a one to two year time span.
• Intermediate computer proficiency.
• Commitment to company values.

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Title: Marketing & Membership Administrator
Status: Full Time

The Marketing and Membership Administrator is responsible for coordinating, implementing and administering assigned client marketing and membership projects and activities.

Specific responsibilities include

• Process monthly reports, including invoices and new/renewal letters, cards and certificates.
• Assist in the management of ongoing membership campaigns – involves mail fulfillment, data entry, letter writing, phone calls and troubleshooting. Also applies to conference, certification and product sales campaigns
• Administrate direct mail campaigns – creating job tickets and working with GPC to ensure details are addressed and job is mailed per order.
• Research, develop mailing lists – involves phone calls and data crunching.
• Contribute sell copy, membership information, meeting highlights for print projects.
• Assist in developing brochure quantities for marketing projects.
• Contribute house ads and articles to client newsletters, journals and magazines.
• Generate membership and demographic reports in COGNOS on a monthly basis.
• Run demographic & source code reports on meeting attendance, product sales, etc.
• Coordinate trade show/exhibit appearances – booth packing and shipping, quality checks.
• Manage AMC client’s external/internal exhibit schedule.
• Review/update new member and prospect kits on a consistent basis, work with MSG to ensure materials are current.
• Write membership letters, including new, renewals, invoices, prospects, etc.
• Write and send broadcast communications – fax and email, includes generating address data.
• Market research projects – data, demographics, resource and member research.
• Tally free-form membership surveys on an ongoing basis.
• Maintain and update press lists on an ongoing basis.
• Administrate purchase orders and financial paper work.
• Update press kits for each client.
• Write/distribute press releases.
• Attend board/planning meetings.
• Attend weekly/monthly staff meetings.
• Correspond with board and committee members.
• Assist marketing manager with any other project requests.

The ideal candidate will have the following qualifications and demonstrated experience

• College degree preferred.
• Minimum one year related business experience.
• Excellent interpersonal and communication skills.
• Strong customer orientation.
• Strong attention to detail.
• Ability to organize and manage multiple projects/priorities.
• Meet expectations under pressure/tight deadlines.
• Intermediate computer proficiency.
• Commitment to company values.

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Title: Front‒End Developer
Status: Full Time

The front-end developer will work on a variety of web and mobile projects for client use and public facing web properties. In this role you will work, in coordination with a User Interface Designer, toward harmonizing the user interface across all applications. The ideal candidate has experience and is excited about emerging technologies like responsive design, mobile web development, and e-pub/mobi customization, and feels comfortable bringing new ideas to the table for an improved user experience. The developer should enjoy working in a team-based environment, but also be comfortable working independently. The ability to communicate well and work with non-technical stakeholders, both designers and administrators, is critical.

Specific Responsibilities include

• Develop and lead the implementation of front-end web coding and design standards, writing clear, clean, and concise code.
• Convert Photoshop/InDesign designs and wireframes into HTML/CSS/JS templates and use existing templates to build new pages.
• Work closely with designers and back-end developers, editors, and project managers to contribute to the overall user experience.
• Identify ways to improve the layout and performance of current sites.
• Develop and lead responsive design implementations for web applications.
• Assist designers in customizing e-pub documents for optimized user experience.
• Stay up-to-date on latest trends and emerging technologies.
• Research and suggest new ways to improve both the speed and quality of the front-end development process.

The ideal candidate will have the following qualifications

• Bachelor's degree in graphic design or production or equivalent discipline
• 2 years experience in front-end development
• Expert level CSS, CSS3, HTML/XHTML, HTML5, and JavaScript, including an understanding of browser and platform compatibility issues
• Experience with jQuery or other JavaScript frameworks
• Experience with responsive design, mobile web applications, and mobile device browsers
• Experience with building reusable UI design patterns/UI library/UI frameworks and ability to write reusable code for UI components
• Extreme attention to detail, striving for pixel perfection
• Proficiency with Adobe Creative Suite, in particular Photoshop and Dreamweaver (or equivalent)
• Experience with Joomla!, DotNetNuke, Java (JSP, JSF, RichFaces), Python, PHP and/or Ruby —as well as source control — are a plus.

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Title: Certification Coordinator - HMDCB
Status: Full Time

The Hospice Medical Director Certification Board (HMDCB), a 501(c)6 national medical certification board, seeks a Certification Coordinator to provide support in the areas of certification operations, committee support, and web content management. The Certification Coordinator reports to the HMDCB Executive Director. The Certification Coordinator works independently with primary focus on certification administration and communications with applicants and certificants.

Specific responsibilities include

• Works with testing company, exam, item writing, and other certification committees as needed
  • coordinates meeting materials
  • drafts meeting minutes
  • coordinates travel & meeting logistics
  • schedules conference calls
• Administers the exam process including
  • responds to candidate email / phone inquiries and answers questions about the process
  • reviews applications components
  • sends personalized certificates and reprints to certificants
  • ensures that new certificant and renewing certificant information is entered appropriately into the search directory
  • coordinates certification renewal correspondence and communication
  • verifies certification status as requested
  • researches and responds to certification issues or complaints as needed
• Liaison to members services
• Organize weekly accounts payable process
• Manages the social media activity
• Draft, update and revise website & AMC Intranet content using content management system
• Other duties as assigned or deemed necessary or as interest develops

The ideal candidate will have the following qualifications and demonstrated competencies:

• Bachelor’s degree required
• Three years minimum experience in administrative support roles
• Experience working within a non-profit association or certification setting; healthcare experience a plus
• Strong writing skills
• Ability to multi-task and manage multiple priorities simultaneously
• Experience communicating, coordinating and collaborating with volunteers
• Exceptional customer service skills
• Proficient in Microsoft Office Suite and social media administration; database experience a plus
• Proficiency in editing and working with a content management system and broadcast email

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Title:Human Resource Manager
Status: Full Time

The Human Resource Manager will interact with employees in guiding them in the appropriate application of HR policies. The person will develop or modify when needed and administer human resources functions such as policies and procedures, performance evaluation, compensation, benefits planning, employee relations, and payroll.

• Support an employee-oriented culture that emphasizes quality, continuous improvement and high engagement through programs, events and communication.
• Handle all phases of assigned exempt and non-exempt recruitment and selection along with recruiter. Develop sourcing strategies and ads, respond to solicited resumes, conduct interviews, test and present candidates, check references, extend offer, and work with hiring managers.
• Oversee all benefit programs. Evaluate new plan options, existing benefit policies and features, prevailing practices among similar organizations, and maintain competitive benefits programs.
• Manage a human resources information system to provide management reports.
• Analyze, write, implement, maintain, communicate, and interpret policies, procedures, and programs. When necessary consult with legal counsel to ensure that policies, procedures, and programs comply with federal, state, and local law.
• Assist in the facilitation of timely resolution of all employee relations issues maintaining an appropriate balance between employee and management.
• Analyze compensation and salary data to maintain competitive plans.
• Manage and implement an objective, goal-oriented performance evaluation system.
• Oversee the process and ensure timely receipt to and from managers.
• Advise human resources director on all issues and interface with all levels of management as well as outside vendors.
• Oversee payroll function, proof payroll.
• Conduct a portion of new employee orientation.
• Conduct exit interviews and ensure return of company materials.
• Handle employee requests.
• Participate in projects as assigned.

The ideal candidate will have the following qualifications and demonstrated experience

• Bachelor’s degree; five years human resources generalist experience
• Knowledge of the principles, practices and laws of HR management
• Demonstrated proficiency with MS Office applications, such as Word and Excel; experience with ADP is a plus
• Excellent interpersonal and communication skills
• Strong customer orientation; ability to organize and manage multiple projects/priorities; ability to think ahead and plan
• Management skills: problem solving, decision making, time management, strategic thinking, interpersonal communications, organization
• Professionalism: good judgment, ability to interact with others; team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness
• Commitment to company values.

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Title: Application Developer
Status: Full Time

The Application Developer will participate on a dynamic Application Development team delivering new capabilities and solution in a timely fashion for our customers, and work closely with your team as well as members of the Infrastructure and Information Management teams to deliver quality solutions for our customers.

• Participate in developing and maintain “home grown” software solutions as well as maintaining, upgrading, and integrating COTS (Commercial Off The Shelf) software solutions within our application landscape.
• Stay abreast of the latest developments in your field and remain highly technically competent for translation into enhanced user productivity through implementation of new business systems and policies.
• Establish and maintain effective professional working relationships with co-workers and all levels of management.
• Document relevant work, procedures and settings as designed.
• Engage in and contribute to extensive cross-training within the Application Development team.
• Engage and participate in the Information Services team architectural planning sessions.

Technologies and systems experience and knowledge; 4+ years experience with coding languages, such as: CSS, HTML, C# & ASP.Net, and JavaScript, with Cold Fusion, XML, Flash Experience a plus; commitment to subversion; commitment to Change Control Processes; familiar with open source CMS, e.g. Joomla!, DNNPHP development skills a plus; LAMP server/hosting experience a plus.

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Title: Account Manager
Status: Full Time

The Account Manager is responsible for managing, coordinating, implementing and administering assigned client and corporate projects and activities for a healthcare related client. The manager works collaboratively with staff members and volunteers to implement and execute assigned committee and board projects and activities; serves as the primary point of contact for internal and external interactions related to client programs and service, and assures quality service for client projects and activities, with the objective of client satisfaction.

• Participates in assessing account-staff needs and setting goals and objectives.
• Works with designated client activities and committees. Ensures assigned committee and board responsibilities are executed in a professional and timely manner.
• Coordinates activities and projects of board-appointed committees and task forces.
• Oversees assigned committee and board responsibilities in accordance with association policy and timelines, while implementing process improvements where needed.
• Coordinates, prioritizes, and schedules client projects and activities.
• Develops reports and proposals in collaboration with other staff and volunteers for board consideration.
• Participates in developing and monitoring client operating budgets and takes responsibility for adhering to budget. Process weekly payables in coordination with the executive director.
• Responds to telephone and written inquiries.
• Coordination of board meetings. Serve as the primary for board minutes, action log updates, and routine board communication.
• Generate correspondence and reports.
• Travel to annual client conferences in order to direct and oversee preconference, onsite, and post conference assigned deliverables.
• Administers annual nominations and election processes
• Coordinates call for volunteers
• Maintains accurate and appropriate records and record keeping systems.
• Update and maintain board section of the web pages and documents
• Handles other responsibilities as assigned.
• Coordinates department staff activities.
• Works with appropriate client committees and chapters on projects as assigned.

• Bachelor’s degree.
• Excellent interpersonal and communication skills.
• Strong customer orientation.
• 3–5 years of previous association management experience.
• Management skills: Problem solving, decision making, time management, strategic thinking, interpersonal communications, organization.
• Professionalism: Good judgment, with the ability to bring the right people into key communication loops at important junctures in the project, as well as the decision-making process, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence.
• Customer service attitude and skills: Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
• Ability to organize and manage multiple projects/priorities.
• Uses expertise to implement effective outcomes for client projects.
• Enjoys variety and working with people on a regular basis.
• Intermediate computer proficiency.
• Ability to travel out of state and overnight
• Commitment to company values.

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