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Careers at AMC

Employee Benefits


Positions Available

Meetings Assistant
Operations Manager - APS
Professional Relations and Development Grant Manager
Professional Relations and Development Manager
Marketing/Membership Coordinator—APS/ASPHO/NANN
Member Service Representative
Jr. Graphic Designer - CMS
Marketing/Membership Manager—ASPHO
Marketing Coordinator—HOPA/ARN
Web and Graphic Designer—Creative Media Services (CMS)
Publications and Product Strategy Manager—JHQ

Position: Meetings Assistant
Status: Full Time
As a Meeting Assistant you are responsible for:

  • Assisting with site searches for all client meetings.
  • Building and maintaining positive relationships with hospitality industry vendors.
  • Updating and maintaining meeting documents as they relate to the planning of each meeting.
  • Attending conferences as an on-site representative when necessary.
  • Compiling meeting statistics for use by the meeting planners.
  • Researching hotel rates for weekly Web Rate Analysis.
  • Answering questions from Account Staff on meeting details as needed.
  • Other duties as needed for the meeting managers or director of meetings.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree.
  • Collaborative team player.
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to travel approximately 3-4 times a year for up to a week at a time.
  • Ability to organize, document and discuss multiple projects/priorities, problem solve, and have excellent time management skills.
  • Exercise good judgment, interact with all levels of staff and vendors, and choose appropriate demeanor, confidence and appearance.
  • Demonstrate patience, enthusiasm, listening skills, comprehension, initiative, attention to detail, resourcefulness, and forward thinking.
  • Intermediate computer proficiency in Word, Excel and Outlook.
  • Ability to learn new software.
  • Commitment to company values.
  • Customer Service skills and willingness to work with multiple staff.

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Job Title: Operations Manager - APS
Status: Full Time
As an Operations Manager you are responsible for:

  • Participate in assessing account-staff needs and setting goals and objectives.
  • Work with designated client activities and committees. Ensure assigned committee and board responsibilities are executed in a professional and timely manner.
  • Coordinate activities and projects of board-appointed committees and task forces.
  • Oversee assigned committee and board responsibilities in accordance with association policy and timelines, while implementing process improvements where needed.
  • Coordinate, prioritize, and schedule client projects and activities.
  • Develop reports and proposals in collaboration with other staff and volunteers for board consideration.
  • Participate in developing and monitoring client operating budgets and takes responsibility for adhering to budget. Process weekly payables in coordination with the executive director.
  • Respond to telephone and written inquiries.
  • Coordinate board meetings. Serve as the primary for board minutes, action log updates, and routine board communication.
  • Generate correspondence and reports.
  • Travel to annual client conferences in order to direct and oversee preconference, onsite, and post conference assigned deliverables.
  • Administer annual nominations and election processes
  • Coordinate call for volunteers
  • Maintain accurate and appropriate records and record keeping systems.
  • Update and maintain board section of the web pages and documents
  • Handle other responsibilities as assigned.
  • Coordinates department staff activities.
  • Work with appropriate client committees and chapters on projects as assigned.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree.
  • Excellent interpersonal and communication skills.
  • Strong customer orientation.
  • 3-5 years of previous association management experience.
  • Management skills: Problem solving, decision making, time management, strategic thinking, interpersonal communications, organization.
  • Professionalism: Good judgment, with the ability to bring the right people into key communication loops at important junctures in the project, as well as the decision-making process, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence.
  • Customer service attitude and skills: Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
  • Ability to organize and manage multiple projects/priorities.
  • Uses expertise to implement effective outcomes for client projects.
  • Enjoys variety and working with people on a regular basis.
  • Intermediate computer proficiency.
  • Ability to travel out of state and overnight
  • Commitment to company values.

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Job Title: Professional Relations and Development Grant Manager
Status: Full Time
As a Professional Relations and Development Grant Manager you are responsible for:

  • Leading in all aspects of grant development and submission.
  • Prospecting of potential grant funders and areas of funding interest.
  • Development of needs assessments in conjunction with Education teams.
  • Grant writing, submission, and tracking.
  • Reporting of milestones and outcomes.
  • Benchmarking data
  • Work with finance on budget and reconciliation process.
  • Modify, send, and track Letters of Agreement (LOAs) for support opportunities.
  • Request invoices from data team for approved grants.
  • Prepare and send various types of correspondence.
  • Oversee accurate and timely input of all Grant support information for each association. To include: grants submitted, grant status updates, and grant dollars received.
  • Oversee schedule of Grant Submission Timelines for grant funders with quarterly or periodic windows of grant submissions.
  • Maintain engagement with all relevant AMC Clients departments and Service Teams as needed to fulfill Grants Area responsibilities.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree or higher
  • Minimum 3 years of experience in grants area, a background or work experience in healthcare or healthcare associations is preferred.
  • Ability to travel out of state and overnight. (Travel less than 20%)
  • Excellent interpersonal, verbal, and written communication skills.
  • Professionalism: Good judgment, ability to interact with all levels of staff, vendors, and leadership, appropriate demeanor and appearance, confidence.
  • Customer service: Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
  • Strong customer orientation.
  • Ability to organize and manage multiple projects/priorities.
  • Self-starter and ability to think ahead and plan.
  • Strong computer proficiency.
  • Commitment to company values.

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Job Title: Professional Relations and Development Manager
Status: Full Time
As a Professional Relations and Development Manager you are responsible for:

  • Achieve or exceed client revenue goals through innovative programming designed to achieve client objectives including, but not limited to: advertising, product sales, annual meeting activities, sponsorship and commercial support, industry relations and council activities, and job posting and recruitment activities.
  • Build and manage relationships with external supporters that establish clients as viable collaborative partners.
  • Work with key client team members to develop an integrated plan for revenue generation including projected budgets, expected expenses, promotional messaging and materials, targeting, forecasting, and outcome assessment.
  • Implement sales plan, assess progress, and adjust as needed with routine reporting to client and PRD Director.
  • Report client sales activities and information to PRD Director and appropriate client account team staff.
  • Generate correspondence and reports.
  • Create metrics and monitor sales process on programs.
  • Uncover, analyze and utilize market research and competitive data.
  • Understand and comply with industry guidelines and association regulations.
  • Manage appropriate vendor relationships as needed.
  • Build cooperative efforts between PRD staff, service teams and accounts teams.
  • Lead peers by setting an example of collaboration and operational excellence on team and with client staff.
  • Take on additional support responsibilities as determined by department and clients on an as needed basis.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree.
  • Minimum 3-5 years of experience in sales/advertising, background in healthcare is a plus.
  • Ability to travel out of state and overnight.
  • Excellent interpersonal, verbal, and written communication skills.
  • Professionalism: Good judgment, ability to interact with all levels of staff, vendors and leadership, appropriate demeanor and appearance, confidence.
  • Customer service: Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
  • Strong customer orientation.
  • Ability to organize and manage multiple projects/priorities.
  • Self-starter and ability to think ahead and plan.
  • Strong computer proficiency.
  • Commitment to company values.

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Title:   Marketing/Membership Coordinator—APS/ASPHO/NANN
Status: Full Time
As a Marketing/Membership Coordinator you are responsible for:

  • Coordinate and implement marketing tactics and strategies including: development of text and concepts for marketing collateral and advertising, coordination of mailings, development and distribution of emails, maintaining schedules
  • Assist in the development of all clients’ annual marketing and membership plans and associated budgets
  • Coordinate membership recruitment- and retention-related projects and activities, maintain and develop reports, track results
  • Coordinate, write and maintain website content and strategy
  • Execute social media strategy on all social media channels 
  • Manage submission and development of articles to client newsletters, journals and other communication channels
  • Manage administration of online member communities
  • Work with the member services team to ensure timely, current and accurate execution of invoices and new member/renewal communications; update and draft text for member correspondence as needed
  • Provide support, communicate with and develop reports for Board of Directors and committee members as needed; participate in Committee and Board meetings

Component Relations:

  • Manage component relations activities and resources in relation to membership growth and retention
  • Develop relationships with chapter leaders, SIG chairs and regional society leadership and assist and guide them in their roles
  • Implement member engagement strategies for SIGS, chapters and regional societies
  • Oversee reporting and administrative processes for chapters and SIGs
  • Position may require some travel, which includes weekends
  • Other responsibilities as assigned

The ideal candidate will have the following skills and demonstrated experience:

  • Bachelors in Marketing, Journalism, Communications, or a related area
  • Minimum two years related marketing communication experience
  • Strong written and verbal communication and problem solving skills required
  • Strong customer orientation, attention to detail and initiative
  • Ability to organize and manage multiple projects/priorities
  • Experience working for a membership association preferred
  • Understanding of membership/marketing concepts and measures
  • Experience working with and managing volunteer leaders
  • Intermediate computer proficiency. Software:  Personify, Joomla, Informz (email tool) and Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
  • Commitment to company values

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Title: Member Service Representative
Status: Full Time
As a Member Service Representative you are responsible for:

  • Providing professional and effective customer service for all internal and external customers while striving for resolution with one call.
  • Receive, investigate and respond to inbound calls.
  • Answer customer questions regarding membership, meetings, publications, products, programs and a variety of other general inquiries.
  • Take orders such as membership, conference and course registration, product and label orders, and enter into Personify database.
  • Proactively provide solutions to customer problems
  • Respond to inquiries that are received via the phone, fax and e-mail for assigned clients.
  • Provide regular and timely updates to Member Service team on membership, conference, products and programs for assigned clients.
  • Make calls to customers with a balance due on conference registrations for assigned clients.
  • Attend client team meetings for assigned clients.
  • Assist with onsite registration, as requested by account teams.
  • Respond and report on any and all complaints.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor degree
  • Experience working in a call center or customer service role
  • Customer service attitude and skills: friendly, courteous, helpful, patient, enthusiastic, good listener, takes initiative, pays attention to detail, resourceful, willing to take the extra step to ensure customer ‘s needs are met.
  • Professionalism: good judgment, ability to interact with all levels of staff and customers, confidence, appropriate demeanor and appearance,
  • Excellent verbal communication skills.
  • Excellent interpersonal skills: positive, professional, team player.
  • Able to perform and organize multiple tasks.
  • Able to anticipate potential problems and proactively provide solutions
  • Strong computer skills including Microsoft Office Suite, web, database.
  • Able to travel out of state and overnight.
  • Commitment to company values

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Title: Jr. Graphic Designer - CMS
Status: Full Time
As a Graphic Designer you are responsible for:

  • Assist clients in identifying their design needs and providing them with creative print and web solutions to meet those needs.
  • Handle the design and/or production of high quality, innovative communications, including publications, presentations, direct mail, web, and video.
  • Contribute to the development and implementation of style guides and visual standards.
  • Take part in planning meetings to understand the scope of projects. This includes identifying design direction in a collaborative environment, presenting design directions to decision makers, and incorporating their feedback.
  • Assist graphic designers with the production of a monthly magazine.
  • Design website pages including, but not limited to, homepage, category, product, and landing pages based on knowledge of layout principles and aesthetic design concepts.
  • Design email communication pieces including promotional blast emails and e-newsletters.
  • Work with printers to seek competitive bids and manage the printing process.
  • Collaborate with other designers to discuss creative trends, critique each other’s work, and seek and share advice on a variety of topics
  • Manage time effectively and meet deadlines and clearly communicate updates to team members
  • Monitor design and printing budgets and communicate status on an ongoing basis.
  • Be aware of design innovations and trends and find opportunities to apply them.  
  • Collaborate with other Creative Media Services staff to ensure the smooth flow of work, open communication, and a team-based approach to meeting the needs of AMC clients. You will also work with staff from other areas of AMC and external member groups.

The ideal candidate will have the following skills and demonstrated experience:

  • A bachelor’s degree in graphic design or equivalent and 1 to 2 years’ experience in graphic design is required.
  • Attention to detail and proficiency with Adobe Creative Suite, including InDesign, Photoshop, and Dreamweaver.
  • Digital video experience a plus as is knowledge of MS Office.
  • Winning interpersonal skills, customer service focus, and the ability to communicate effectively are a must in our collaborative environment.

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Title:   Marketing/Membership Manager—ASPHO
Status: Full Time
As a Marketing/Membership Manager you are responsible for:

  • Develop and implement comprehensive marketing and communications plan to successfully promote membership recruitment/retention, program promotion, and share relevant industry news.
  • Responsible for the development and execution of membership recruitment, retention and renewal efforts.
  • Analyze and interpret membership data to support recruitment, retention and renewal efforts.
  • Lead integrated marketing communications efforts and ensure effective, branded marketing communications through the website, advertising, print and digital media.
  • Provide leadership in development and coordination of the editorial content of publications including website, eNews, membership collateral, new member communication, brochures, journal advertising, educational promotions, press releases, annual report and others.
  • Partner with volunteers of the membership, communications, journal and other committee/task forces as applicable to forward stated goals and objectives.
  • Liaise with Societies’ special interest groups supporting annual meeting activities and engagement in the member community network.
  • Conduct analyses to ensure effectiveness of marketing and membership efforts with ability to adjust as necessary.
  • Prepare reports and status of projects and evaluate position for the Executive Director and Board of Trustees on a monthly basis.
  • Coordinate with internal customers, ie support departments, consultants and suppliers as applicable.
  • Participate in annual budgeting process; manage membership and marketing budget expenses.
  • Manage and delegate project work to the membership and marketing coordinators.
  • Performance of other duties as determined appropriate.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree required, Marketing or Communications focus preferred.
  • Minimum five years’ experience in marketing/communications role; two years’ experience in membership role.
  • Experience working within a non-profit association (healthcare, medical specialty society) setting a plus.
  • Demonstrated success managing multi-year marketing communications that achieve goals.
  • Experience with project management processes including the ability to multi-task and manage multiple priorities simultaneously meeting established deadlines.
  • Experience communicating, coordinating and collaborating with volunteers.
  • Exceptional writing skills.
  • Strong customer service/member orientation/oral communication skills.
  • Consistent attention to detail.
  • Sound analytical skills.
  • Proficient in Microsoft Office Suite, email marketing/web content software, database management, social media, and e-survey tools.
  • Ability to travel out of state and overnight 2-3 times per year.

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Title: Marketing Coordinator – HOPA/ARN
Status: Full Time
As a Marketing Coordinator you are responsible for:

  • Assist Senior Marketing Manager in implementation of marketing, communication, and promotional plans.
  • Contribute copy for member communications, event and product promotions, press releases, etc. for print, electronic, and social media communications vehicles.
  • Assist in media relations activities including tracking, distribution of press releases and maintaining contact lists.
  • Track and report effectiveness of all applicable projects including web traffic, membership campaigns, exhibiting, etc. making recommendations where needed.
  • Manage social media activities including Higher Logic online forum, Facebook, LinkedIn and Twitter accounts.
  • Creatively design electronic communications via Informz, including blast emails, promotional advertisements, and member mailings.
  • Create electronic surveys in electronic tools such as Zoomerang.
  • Proof read communications for spelling, grammar, and clarity.
  • Projects will focus on promotion and communication initiatives to enhance association identity, membership growth and retention, conference attendance, and non-dues revenues related to product sales and certification. 
  • Special projects as assigned.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree
  • Minimum 2 years marketing/communications experience
  • Healthcare or nonprofit association experience a plus
  • Excellent interpersonal and communication skills.
  • Excellent writing skills
  • Creative
  • Problem solving skills
  • Customer service attitude and skills: high energy level, team player, positive attitude.
  • Detail oriented and effectively be able to complete multiple projects – on time, on budget, and accurate.
  • Meet expectations under pressure/tight deadlines.
  • Intermediate computer proficiency. Comfortable with tools for website, mass email and other online applications.
  • Commitment to company values.
  • A self-starter with both analytical and creative abilities, resourceful.
  • Ability to work independently and willingness to take on new projects as needed.

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Title: Web and Graphic Designer – Creative Media Services (CMS)
Status: Full Time
As a Designer you are responsible for:

  • Support the creation and execution of digital and print products for multiple AMC clients. 
  • Serve as a creative consultant for clients assisting them in identifying their design needs and providing them with creative print and web solutions to meet those needs.
  • Take part in planning meetings to understand the scope of projects. This includes identifying design direction in a collaborative environment, presenting design directions to decision makers, and incorporating their feedback.
  • Design and execute creative themes for AMC’s clients over a variety of media. This includes layout/development of high quality, innovative communications, including publications, presentations, direct mail, web, and video.
  • Work with printers to seek competitive bids and manage the printing process.
  • Front end development, including designing, coding, and testing of responsive HTML for email templates and web pages.
  • Ensure that designs follow established brand identities. Assist clients that have limited branding in creating a consistent visual experience across products.
  • Collaborate with other designers to discuss creative trends, critique each other’s work, and seek and share advice on a variety of topics.
  • Monitor design and printing budgets and communicate status on an ongoing basis.
  • Be aware of design innovations and trends and find opportunities to apply them.  
  • Collaborate with other Creative Media Services staff to ensure the smooth flow of work, open communication, and a team-based approach to meeting the needs of AMC clients. You will also work with staff from other areas of AMC and external member groups.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree in graphic design or equivalent and 1 to 2 years’ experience in graphic design is required.
  • Experience in responsive design and mobile web development.
  • Extreme attention to detail and proficiency with Adobe Creative Suite, including InDesign, Photoshop, and Dreamweaver (or equivalent); CSS, CSS3; HTML/XHTML, HTML5; and JavaScript, including an understanding of browser and platform compatibility issues is desired.
  • Experience with various content management systems including Joomla! and DNN (Dotnet) a plus.
  • Digital video experience a plus as is knowledge of MS Office.
  • Winning interpersonal skills, customer service focus, and the ability to communicate effectively.

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Title: Publications and Product Strategy Manager – JHQ
Status: Full Time
As a Publications and Product Strategy Manager you are responsible for:

  • Responsible for overseeing the business of the Journal of Healthcare Quality (JHQ).
  • Develop short term plans to ensure that JHQ is executed in this time of transition.
  • Deliver JHQ issues on time and within budget annually.
  • With staff and editorial leadership, revise and execute revised governance structure for JHQ.
  • Assist Executive Director and Editorial leadership in strategic planning; sole staff person responsible for executing that strategic plan.
  • Short term deliverable includes successfully transitioning JHQ to a new publisher.
  • Lead operations of JHQ, including leveraging the assets within the infrastructure of the publisher - including sales strategy, product promotion, etc. Work to achieve break-even or profitable status.
  • Work collaboratively with NAHQ (parent of JHQ) team to increase and maximize visibility for JHQ and other NAHQ products.
  • Create volunteer groups, set expectations, and manage performance in the development of products and publications.
  • Ensure NAHQ’s strategic goals are supported across products and publications cohesively and efficiently.
  • Partner with NAHQ staff to leverage additional NAHQ publications.
  • Network with others at industry events to stay current on association and industry product and publication innovations.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor's degree.
  • Minimum of 3-5 years of experience working in association management, particularly within education, marketing or publication departments.
  • Experience with association management, building and leveraging volunteer teams.
  • Impeccable project management skills.
  • Comfort with ambiguity and developing a path forward in times of transition.
  • Ability to travel out of state occasionally.
  • Excellent interpersonal skills with ability to work as part of a high-functioning, collegial team.

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