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Careers at AMC

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Positions Available

Marketing/Membership Manager—ASPHO
Account Education Administrator—PRISM/APHON
Senior Account Manager—NFBA/MCA
Marketing Coordinator—HOPA/ARN
Education Manager—APHON/PRISM
Web and Graphic Designer—Creative Media Services (CMS)
Help Desk Technician—Information Technology (IT)
Communications Manager—NFBA/MCA
Publications and Product Strategy Manager—JHQ
Education Manager—Medical Association
Marketing & Membership Administrator

Title:   Marketing/Membership Manager—ASPHO
Status: Full Time
As a Marketing/Membership Manager you are responsible for:

  • Develop and implement comprehensive marketing and communications plan to successfully promote membership recruitment/retention, program promotion, and share relevant industry news.
  • Responsible for the development and execution of membership recruitment, retention and renewal efforts.
  • Analyze and interpret membership data to support recruitment, retention and renewal efforts.
  • Lead integrated marketing communications efforts and ensure effective, branded marketing communications through the website, advertising, print and digital media.
  • Provide leadership in development and coordination of the editorial content of publications including website, eNews, membership collateral, new member communication, brochures, journal advertising, educational promotions, press releases, annual report and others.
  • Partner with volunteers of the membership, communications, journal and other committee/task forces as applicable to forward stated goals and objectives.
  • Liaise with Societies’ special interest groups supporting annual meeting activities and engagement in the member community network.
  • Conduct analyses to ensure effectiveness of marketing and membership efforts with ability to adjust as necessary.
  • Prepare reports and status of projects and evaluate position for the Executive Director and Board of Trustees on a monthly basis.
  • Coordinate with internal customers, ie support departments, consultants and suppliers as applicable.
  • Participate in annual budgeting process; manage membership and marketing budget expenses.
  • Manage and delegate project work to the membership and marketing coordinators.
  • Performance of other duties as determined appropriate.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree required, Marketing or Communications focus preferred.
  • Minimum five years’ experience in marketing/communications role; two years’ experience in membership role.
  • Experience working within a non-profit association (healthcare, medical specialty society) setting a plus.
  • Demonstrated success managing multi-year marketing communications that achieve goals.
  • Experience with project management processes including the ability to multi-task and manage multiple priorities simultaneously meeting established deadlines.
  • Experience communicating, coordinating and collaborating with volunteers.
  • Exceptional writing skills.
  • Strong customer service/member orientation/oral communication skills.
  • Consistent attention to detail.
  • Sound analytical skills.
  • Proficient in Microsoft Office Suite, email marketing/web content software, database management, social media, and e-survey tools.
  • Ability to travel out of state and overnight 2-3 times per year.

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Title: Account Education Administrator – PRISM/APHON
Status: Full Time
As an Account Education Administrator you are responsible for:

  • Coordinates, implements, and administers assigned client and corporate projects and activities.
  • Provides support to the management and administration of Continuing Education activities and other educational programs and products in compliance with accreditation guidelines.
  • Works with designated client activities and committees.
  • Coordinates activities and projects of board-appointed committees and task forces.
  • Responds to telephone and written inquiries.
  • Coordinate and process mail merges for various projects.
  • Update and maintain databases and spreadsheets for various projects.
  • Compose letters and routine correspondence and generate reports.
  • Prepare monthly membership reports.
  • Travel to annual client conferences and participate in on-site activities.
  • Oversees the content and updates to client intranet web pages.
  • Assist in the management of education programs.
  • Assist with preparation of accreditation applications and documentation.
  • Assist with the facilitation and implementation of CE credit verification process.
  • Assist with preparation of education activity brochures and course materials.
  • Assist with the coordination of logistics for education committee meetings and conference calls.
  • Assist with the development of a continuing education policies and procedures manual.
  • Assist with the management of the chemotherapy/biotherapy provider program.
  • Other duties as assigned.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree or equivalent job experience.
  • Ability to travel out of state and overnight.
  • Excellent interpersonal and communication skills.
  • Strong customer orientation.
  • Ability to organize and manage multiple projects/priorities.
  • Ability to think ahead and plan.
  • Professionalism: Good judgment, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence.
  • Customer service attitude and skills: Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
  • Intermediate computer proficiency.
  • Commitment to company values.

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Title: Senior Account Manager – NFBA/MCA
Status: Full Time
As a Senior Account Manager you are responsible for:

  • In collaboration with the Executive Director develop strategies to ensure client goals are obtained.
  • Prepare and disseminate information to the Board and members.
  • Within guidelines set by the Executive Director, serve as the primary point of contact between the account team, AMC service teams, and outside partners.
  • Responsible for managing, coordinating, and implementing assigned client and corporate projects and activities.
  • Assure quality service for client projects and activities, with the objective of client satisfaction. Assigned client responsibilities include: leadership/oversight of association conferences, development of educational programs and materials, client certification programs, and coordinating the activities of the administrative staff.
  • Serve as liaison to numerous client committees – collaborates with committee chairs in the development of priorities, objectives and agenda. Attend client board meetings, present as necessary.
  • In collaboration with the Executive Director develop, monitor, and adhere to client budget.
  • Responsible for the developing the strategic direction of the NFBA Frame Building Expo.
  • Responsible for managing client certification and accreditation programs. 
  • Work with other staff and board-appointed committees and task forces to coordinate, prioritize, and schedule client projects and activities.
  • Serve as senior staff to work with volunteer leaders in the creation of board and committee agendas and objectives.
  • Serve as liaison to client committees  including the NFBA Convention Planning and MCA METALCON Liaison Committees.
  • Responsible for development of client’s workforce education materials.
  • In collaboration with the Executive Director coordinate board meetings and prepare and distribute agenda materials.
  • Travel to annual client conferences and board meetings; supervise and participate in on-site activities.
  • Supports the Metal Roofing Alliance through distribution of board materials, attendance at board meetings and record keeping. Participate in developing policies and procedures and implementing them.
  • Develop and manage record keeping systems.
  • Respond to telephone and written inquiries.
  • Handle other responsibilities as assigned.
  • Assume some responsibility for staff administration, which may include interviewing candidates for a position, managing staff, making salary recommendations, and doing performance evaluations.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree.
  • Minimum of seven years of experience in the non-profit industry.
  • Proven experience providing staff support to volunteer or professional Boards and committees.
  • Previous management experience.
  • Ability to travel out of state and overnight.
  • Excellent interpersonal and communication skills.
  • Management skills: Problem solving, decision making, time management, strategic thinking, interpersonal communications, organization.
  • Professionalism: Good judgment, ability to interact with all levels of staff and vendors, appropriate demeanor and appearance, confidence.
  • Customer service attitude and skills: Team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
  • Strong customer orientation.
  • Previous association management experience
  • Ability to organize and manage multiple projects/priorities.
  • Uses expertise to implement effective outcomes for client projects.
  • Ability to think ahead and plan over a one to two year time span.
  • Strong mentoring skills
  • Intermediate computer proficiency.
  • Commitment to company values.

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Title: Marketing Coordinator – HOPA/ARN
Status: Full Time
As a Marketing Coordinator you are responsible for:

  • Assist Senior Marketing Manager in implementation of marketing, communication, and promotional plans.
  • Contribute copy for member communications, event and product promotions, press releases, etc. for print, electronic, and social media communications vehicles.
  • Assist in media relations activities including tracking, distribution of press releases and maintaining contact lists.
  • Track and report effectiveness of all applicable projects including web traffic, membership campaigns, exhibiting, etc. making recommendations where needed.
  • Manage social media activities including Higher Logic online forum, Facebook, LinkedIn and Twitter accounts.
  • Creatively design electronic communications via Informz, including blast emails, promotional advertisements, and member mailings.
  • Create electronic surveys in electronic tools such as Zoomerang.
  • Proof read communications for spelling, grammar, and clarity.
  • Projects will focus on promotion and communication initiatives to enhance association identity, membership growth and retention, conference attendance, and non-dues revenues related to product sales and certification. 
  • Special projects as assigned.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree
  • Minimum 2 years marketing/communications experience
  • Healthcare or nonprofit association experience a plus
  • Excellent interpersonal and communication skills.
  • Excellent writing skills
  • Creative
  • Problem solving skills
  • Customer service attitude and skills: high energy level, team player, positive attitude.
  • Detail oriented and effectively be able to complete multiple projects – on time, on budget, and accurate.
  • Meet expectations under pressure/tight deadlines.
  • Intermediate computer proficiency. Comfortable with tools for website, mass email and other online applications.
  • Commitment to company values.
  • A self-starter with both analytical and creative abilities, resourceful.
  • Ability to work independently and willingness to take on new projects as needed.

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Title: Education Manager – APHON/PRISM
Status: Full Time
As an Education Manager you are responsible for:

  • Develop, coordinate and execute new and existing programs and activities, primarily conference and courses, but may include other programs and products as needs arise.
  • Contribute to both team and volunteer committee planning processes for educational activities by gathering, analyzing, and interpreting information to help identify educational needs of members of the profession.
  • Develop, compile and analyze evaluation reports for educational activities to determine effectiveness, outcomes measurements, and future needs.
  • Keep abreast of current CE accreditation standards, policies and procedures and how they apply to planning CE activities.
  • Ensure that required components of education programs meet the accreditation standards and correspond to the continuing education mission of the organization.
  • Prepare and submit annual CE reports to accreditation providers.
  • Provide leadership and support to program, CE, and other assigned committees and task forces regarding content development, faculty recruitment and other course logistics.
  • Build relationships with thought leaders within the community of each association to develop a network of reliable content experts.
  • Develop comprehensive project timelines for all activities and manage project plans to meet deadlines and ensure successful programs.
  • Manage administrative activities related to educational programs including creating and monitoring budgets, conference call and other meeting agendas, preparing action notes or minutes.
  • Manage vendor relationships for educational programming needs including negotiating agreements, quality delivery of services, monitoring expenses and invoices.
  • Maintain up-to-date project reports including project status, expenditures, project planning timelines and final activity reports.
  • Collaborate with staff responsible for obtaining educational sponsorships to ensure compliance with accrediting bodies and Pharma guidelines as applicable.
  • Develop and manage timely and professional communication including written, electronic and oral communication, with staff team members, SMEs, committees and task force members.
  • Create program schedules, outlines, handout materials, presentation materials, online surveys, and evaluation materials for assigned programs.
  • Develop program descriptions suitable for internal and external communication and review draft promotional brochures and other materials prior to final printing to ensure accuracy and completeness.
  • Serves as the first line of contact, service, and support to members with questions about educational programs and resources.
  • Perform other duties as assigned.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree, preferable in education or health-related field,
  • Master’s degree preferred.
  • Minimum of three years progressive professional responsibility for management and administration of education programs, including curriculum development and demonstrated advanced knowledge of the continuing education essentials and standards.
  • Experience and knowledge of relevant CE policies and requirements, experience with nursing and pharmacy accreditation, and/or trade association certification programs a plus 
  • Knowledge of contemporary e-learning technologies
  • Excellent interpersonal, verbal, and written communication skills.
  • Excellent proofreader
  • Ability to effectively collaborate internally and externally to achieve goals of each organization.
  • Ability to manage multiple tasks simultaneously, and ensure timely and accurate results
  • Organized, resourceful, takes initiative
  • Strong customer orientation.
  • Strong team player.
  • Intermediate computer proficiency.
  • Ability to travel out of state and overnight
  • Commitment to company values.

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Title: Web and Graphic Designer – Creative Media Services (CMS)
Status: Full Time
As a Designer you are responsible for:

  • Support the creation and execution of digital and print products for multiple AMC clients. 
  • Serve as a creative consultant for clients assisting them in identifying their design needs and providing them with creative print and web solutions to meet those needs.
  • Take part in planning meetings to understand the scope of projects. This includes identifying design direction in a collaborative environment, presenting design directions to decision makers, and incorporating their feedback.
  • Design and execute creative themes for AMC’s clients over a variety of media. This includes layout/development of high quality, innovative communications, including publications, presentations, direct mail, web, and video.
  • Work with printers to seek competitive bids and manage the printing process.
  • Front end development, including designing, coding, and testing of responsive HTML for email templates and web pages.
  • Ensure that designs follow established brand identities. Assist clients that have limited branding in creating a consistent visual experience across products.
  • Collaborate with other designers to discuss creative trends, critique each other’s work, and seek and share advice on a variety of topics.
  • Monitor design and printing budgets and communicate status on an ongoing basis.
  • Be aware of design innovations and trends and find opportunities to apply them.  
  • Collaborate with other Creative Media Services staff to ensure the smooth flow of work, open communication, and a team-based approach to meeting the needs of AMC clients. You will also work with staff from other areas of AMC and external member groups.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree in graphic design or equivalent and 1 to 2 years’ experience in graphic design is required.
  • Experience in responsive design and mobile web development.
  • Extreme attention to detail and proficiency with Adobe Creative Suite, including InDesign, Photoshop, and Dreamweaver (or equivalent); CSS, CSS3; HTML/XHTML, HTML5; and JavaScript, including an understanding of browser and platform compatibility issues is desired.
  • Experience with various content management systems including Joomla! and DNN (Dotnet) a plus.
  • Digital video experience a plus as is knowledge of MS Office.
  • Winning interpersonal skills, customer service focus, and the ability to communicate effectively.

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Title: Help Desk Technician – Information Technology (IT)
Status: Full Time
As a Help Desk Technician you are responsible for:

  • Provide Microsoft Windows platform support, configuration and expertise as well as Level 1 / Level 2 support of our user environment
  • Create, research, resolve and document help desk tickets for desktop and laptop support
  • Perform light server administration duties as directed
  • Maintain inventory and asset tracking of all hardware
  • Install software and images as user equipment is refreshed or replaced

The ideal candidate will have the following qualifications and demonstrated experience:

  • Strong customer service attitude and skills: team player attitude, commitment, patience, enthusiasm, creativity, listening, comprehension, initiative, cooperation, attention to detail, resourcefulness.
  • Good understanding of current technologies and trends in technology.
  • Strong technical, analytical, and troubleshooting skills with a genuine desire to help resolve problems.
  • Excellent communication skills both written and verbal. Must be able to interface with all team members (technical and non-technical).
  • Demonstrated ability to learn new technology quickly.
  • High degree of flexibility and the ability to work in a self-directed environment.
  • Must be able to be “on-call” when not in office for after hour issues and maintenance window activities.
  • Bachelor’s degree in computer science or equivalent experience and a minimum of
  • 2 years direct experience as an IT professional supporting IT operations strongly preferred.

Required Technical Skills

  • Experience with Microsoft Windows 7, Windows XP and OS X
  • Active Directory basic administration
  • Exchange 2010 basic administration
  • Microsoft Office Products
  • LAN/WAN network architecture, TCP/IP, protocols and best practices

Desired Technical Skills

  • Microsoft Office Communication Server (OCS) or Lync
  • Avaya Call Manager
  • Microsoft Windows Deployment Services (WDS)
  • Microsoft System Center Configuration Manager (SCCM )
  • Backup Software and LTO devices
  • Familiarity with a virtual environment
  • Expocad
  • ACT!

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Title: Communications Manager – NFBA/MCA
Status: Full Time
As a Communications Manager you are responsible for:

  • Develop editorial calendar for each client that supports and enhances the existing marketing plans, and spearhead content development to support that editorial calendar, including:
  • E-Mail newsletters
  • Website articles and content
  • Marketing collateral
  • Blog entries
  • Press releases
  • Social media posts
  • Advertisements
  • And other marketing communications
  • Integrate marketing content across channels, maximizing the reach of each campaign or initiative, and ensuring consistency in brand and message.
  • Develop member communications strategy to promote member acquisition and retention goals and initiatives, and to communicate with members in a timely and appropriate manner.
  • Manage website content and strategies for trade association clients.
  • Perform regular audits of all marketing content and identify gaps and opportunities for enhancements.
  • Manage themes and messaging for various trade shows, and oversee coordination of events.
  • Work with external agencies and internal creative media services team to oversee projects and provide creative direction.
  • Establish positive working relationships with account team, internal business partners, external agencies and board and committee liaisons.
  • Implement individual projects from approved client marketing plan.
  • Measure and track effectiveness of all applicable projects.
  • Complete all projects within budget.
  • Report status of projects on regular basis to Senior Marketing Manager.
  • Communicate with Board and Committee members as needed.
  • Assist in developing annual marketing plan.
  • Assist in developing annual budget.
  • Ability to travel out of state.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s Degree required, preferably in English, Journalism, Marketing or related field.
  • Demonstrated writing skills in a variety of channels for a variety of audiences.
  • Strong project management skills, with the ability to manage multiple projects for multiple clients at the same time.
  • Pride in quality (attention to detail) and sense of urgency (deadline oriented).
  • Excellent interpersonal and communication skills.
  • Strong customer orientation.
  • Commitment to company values.
  • Working knowledge of content management systems, as well as e-mail marketing (Informz) and social media.
  • Experience in non-profit associations and/or construction industries is a plus, but not required.
  • Minimum four years relevant business experience.

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Title: Publications and Product Strategy Manager – JHQ
Status: Full Time
As a Publications and Product Strategy Manager you are responsible for:

  • Responsible for overseeing the business of the Journal of Healthcare Quality (JHQ).
  • Develop short term plans to ensure that JHQ is executed in this time of transition.
  • Deliver JHQ issues on time and within budget annually.
  • With staff and editorial leadership, revise and execute revised governance structure for JHQ.
  • Assist Executive Director and Editorial leadership in strategic planning; sole staff person responsible for executing that strategic plan.
  • Short term deliverable includes successfully transitioning JHQ to a new publisher.
  • Lead operations of JHQ, including leveraging the assets within the infrastructure of the publisher - including sales strategy, product promotion, etc. Work to achieve break-even or profitable status.
  • Work collaboratively with NAHQ (parent of JHQ) team to increase and maximize visibility for JHQ and other NAHQ products.
  • Create volunteer groups, set expectations, and manage performance in the development of products and publications.
  • Ensure NAHQ’s strategic goals are supported across products and publications cohesively and efficiently.
  • Partner with NAHQ staff to leverage additional NAHQ publications.
  • Network with others at industry events to stay current on association and industry product and publication innovations.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor's degree.
  • Minimum of 3-5 years of experience working in association management, particularly within education, marketing or publication departments.
  • Experience with association management, building and leveraging volunteer teams.
  • Impeccable project management skills.
  • Comfort with ambiguity and developing a path forward in times of transition.
  • Ability to travel out of state occasionally.
  • Excellent interpersonal skills with ability to work as part of a high-functioning, collegial team.

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Job Title: Education Manager – Medical Association
Status: Full Time

As an Education Manager for you are responsible for:

  • Providing oversight to the management and administration of all education programs and Continuing Medical Education activities and other educational programs and products in compliance with accreditation guidelines.
  • Plan, develop, manage and evaluate education programs in cooperation with volunteer leaders.
  • Ensure that required components of education programs meet the ACCME accreditation standards and correspond to the continuing education mission of the organization.
  • Maintain a folder for all ACCME educational programs that will compile with the ACCME check list.
  • Ensure quality control and consistency of continuing education documentation for all CME activities.
  • Assist volunteer leaders with preparation of accreditation applications and documentation.
  • Oversee the facilitation and implementation of CME credit verification process.
  • Manage and evaluate vendors and consultants as they relate to continuing education services.
  • Assist with preparation of education activity brochures and course materials.
  • Oversee coordination of logistics for CME committee meetings, all other program committee meetings for each educational activity, and conference calls.
  • Generate committee correspondence, including but not limited to, agenda preparation, minutes, and responses to inquiries as requested.
  • Act as liaison to other departments regarding education inquiries.
  • Assist with the development of a continuing education policies and procedures manual.
  • Prepare reports on activities as needed.
  • Attend CME committee meetings, all other program committee meetings for each educational activity, and any other planning meetings on an as needed basis.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree.
  • Master’s degree preferred.
  • Minimum of five years progressive professional responsibility for management and administration of education programs, including curriculum development and demonstrated advanced knowledge of the continuing medical education essentials and standards.
  • Work experience in non-profit sector or with professional societies preferred.
  • Ability to travel out of state and overnight.
  • Excellent interpersonal and communication skills.
  • Strong customer orientation.
  • Ability to organize and manage multiple projects/priorities.
  • Ability to think ahead and plan.
  • Intermediate computer proficiency.
  • Commitment to company values.

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 Job Title: Marketing & Membership Administrator
Status: Full Time

As a Marketing & Membership Administrator you are responsible for:

  • Responsible for coordinating, implementing and administering assigned client marketing and membership projects and activities.
  • Write membership communications including: new member letters/emails, renewal letters/emails, routine correspondence, as needed.
  • Coordinate and send prospective member and renewal emails. Process monthly reports and lists related to membership; translate report data into dashboards, charts, graphs
  • Coordinate clients’ social media on a daily basis.
  • Assist in the management of ongoing marketing and membership campaigns – involves data entry, list generation, letter writing, mail merging, deadline management, phone calls and troubleshooting. Administrate direct mail campaigns – creating job tickets and working with mail center to ensure details are addressed and job is mailed per order.
  • Research and assist in the development of marketing mailing lists – involves phone calls and data crunching.
  • Develop marketing and membership copy as needed.
  • Accurately compile database lists to be used for marketing and membership needs.
  • Coordinate submission of house ads and articles to client newsletters, journals and magazines; maintain deadline/submission schedule
  • Manage clients’ external/internal exhibit schedules. Coordinate booth needs and shipment, including shipping list.
  • Review/update new member and prospect kits on a regular basis.
  • Work with PR consultant to maintain and update press lists on an ongoing basis.
  • Administrate purchase orders and financial paper work.
  • Assist with client web content updates as needed.
  • Administer client member communities and special interest group list serves.
  • Correspond with board, chapter and committee members.
  • Assist marketing/membership team with any other project requests.

The ideal candidate will have the following qualifications and demonstrated experience:

  • Bachelor’s degree. Marketing, communications and/or Journalism degree preferred.
  • Minimum one year business experience through internships, summer/part time employment or other related activities.
  • Excellent interpersonal and communication skills.
  • Strong writing skills.
  • Strong customer orientation.
  • Strong attention to detail.
  • Ability to organize and manage multiple projects/priorities.
  • Meet expectations under pressure/tight deadlines.
  • Intermediate computer proficiency.
  • Commitment to company values.

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